Shipping policy
This Shipping Policy applies to all orders placed on Glowvanta.store. By purchasing from our store, you agree to the terms outlined below.
1. Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.
During high-volume periods, processing times may be slightly delayed. We will notify you if there are significant delays.
2. Shipping Time
Estimated delivery times vary depending on your location:
- Domestic (within country): 5–10 business days
- International: 10–20 business days (may vary by customs and region)
Please note that delivery times are estimates and not guaranteed.
3. Shipping Charges
Shipping charges (if applicable) will be calculated and displayed at checkout. We may also offer free shipping promotions from time to time.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS (if available). Tracking updates may take 24–48 hours to appear.
5. Delays & Customs
Glowvanta.store is not responsible for delays caused by:
- Customs clearance procedures
- Courier service delays
- Weather conditions or natural events
- Incorrect or incomplete shipping addresses provided by customers
Any customs duties or import taxes are the responsibility of the customer.
6. Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
If an order is returned due to an incorrect address, additional shipping charges may apply to resend the package.
7. Lost or Stolen Packages
We are not responsible for lost or stolen packages after they have been marked as “delivered” by the courier. However, you may contact us and we will assist where possible.
8. Contact Us
If you have any questions about shipping, you can contact us at:
Email: support@glowvanta.store